Privacy Policy for abitomoda.com

Effective Date: 15 Jan 2026

1. Introduction

At abitomoda.com, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. Information We Collect

a) Information you provide

• Email address and phone number during account creation
• Shipping or billing address when you add it to your account or during checkout
• Information submitted through our contact form or customer support queries

b) Information collected automatically

• IP address
• Pages visited and duration on each page
• Browser and device information (user agent)
• Referring website (referrer)
• Request method (GET/POST)
• User ID (if logged in)
• Cookies and session identifiers (used for CSRF protection, login sessions, and basic site functionality)

This information is used to improve website functionality, monitor performance, prevent fraudulent activities, and provide a secure shopping experience.

3. How We Use Your Data

• To create and manage your account
• To process orders and deliver products
• To send transactional emails and app push notifications related to your orders and account
• To analyze website usage and improve user experience
• To ensure website security and prevent fraud
• To comply with legal obligations
• To communicate marketing content with your consent (emails, push notifications)

4. Marketing Communications

With your consent, we may send promotional emails and app notifications regarding new products, offers, or updates. You may opt out at any time by using the preferences in your account, the unsubscribe link in emails, or by managing app notification settings.

Transactional emails and notifications related to your account, orders, or services will be sent regardless of consent, as they are necessary to provide our services.

5. Analytics & Tracking

We collect analytics data, including IP addresses, page visits, user agent, referrer, request method, and duration, to understand user interaction, improve performance, and prevent fraud. Analytics data is anonymized or aggregated whenever possible. We do not sell or share personal data with third parties for marketing purposes.

6. Third-Party Services

We may use third-party service providers to process payments, deliver orders, or provide analytics. These providers process your data solely for the purpose of providing their service. We ensure that any third party complies with applicable data protection laws.

7. Data Retention

• User profile data (email, phone, address) is retained until you delete your account, except as required by law for transactional purposes.
• Transactional data, including order history, payment details, and invoices, is retained for legal, tax, and audit purposes even if you delete your account.
• Analytics data, including IP addresses, is retained for as long as necessary to provide insights for website performance and security, and is anonymized or deleted when no longer needed.

8. Your Rights

Under the Digital Personal Data Protection Act (DPDP), you may:

• Request access to your personal data
• Request correction or deletion of your personal data (excluding transactional records retained for legal purposes)
• Opt out of marketing communications at any time via your account settings or using the unsubscribe link in emails
• Contact our Grievance Officer via our Contact Us form for any concerns

9. Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

10. Children’s Privacy

Our services are intended for general audiences. We do not knowingly solicit data from children under 18 years of age. However, if a minor under 18 places an order, we process personal data as necessary to fulfill the order and comply with legal obligations.

If you are a parent or guardian and believe that your child has provided personal data to us without consent, please contact our Grievance Officer via the Contact Us form, and we will take appropriate action.

11. Grievance Officer / Contact

For any queries, complaints, or grievances related to your personal data, you may contact our Grievance Officer via our Contact Us form. We respond within 14 working days.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with the updated effective date.

13. Compliance Statement

We comply with the Digital Personal Data Protection Act (DPDP), 2023, and related regulations to ensure the protection of your personal data.